Introduction: FinView's contact data validation settings are critical for maintaining accurate and effective communication channels. These settings help in determining the reliability of contact data like Email, Telephone number, Address, and Social Media links.

Here's a guide to understanding these settings:

  1. Not Confirmed: Newly added contact data is automatically labeled as 'Not Confirmed.' This status indicates uncertainty about the data's validity. FinView attempts to validate such data through workflows or manually sent communications via the inbox.
  2. Valid: This status is assigned after positive feedback from a communication attempt, indicating successful delivery (e.g., email received in the inbox). See the screenshot below on how to see if a communication was delivered or not.
  3. Confirmed: If there's a response from the debtor (like an email reply), the status updates to 'Confirmed'. Note: Telephone numbers are marked 'Confirmed' if the debtor logs into the FinView app.
  4. Invalid: This status is given when feedback indicates that the contact point is no longer valid (e.g., email bounces or a phone number is out of service). Invalid contact points are excluded from automated workflow communications.
  5. Non-responsive: If there's no response from the debtor over a configured period, the status changes from 'Valid' to 'Non-responsive'. This status is used for potential data enrichment strategies.

Manual Status Change: Users can manually update these validation statuses, guided by the provided link: How to Change Validation Status on Contact Information.

Conclusion: The validation settings in FinView play a significant role in the efficiency of debt collection processes, ensuring that communications are directed through reliable channels.

Darren Tebbitt
Loves rugby and tech stuff. Darren is focused on our strategic mission in scaling FinView globally.
Posted in:
Debt collection

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