FinView's new vulnerability feature allows users to mark the vulnerability level of a debtor, enhancing the sensitivity and effectiveness of debt collection efforts.
![](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/660684b75d4d8ae552a0228f_f6ca937d5c-a1d560e4492cc236e0b9.png)
How to Use the Vulnerability Indicator:
- Access Debtor's Case: Log into FinView and open the specific debtor's case file.
- Select the Debtor’s Avatar: Click on the avatar icon next to the debtor's name.
- Choose Vulnerability Level: Select the appropriate vulnerability level based on your assessment:
- Detected Vulnerability: Indicates frequent mentions of financial hardship or challenges in fulfilling debt obligations.
- High Vulnerability: Points to severe financial constraints, persistent personal, or mental health issues impacting debt repayment.
Visual Indicators:
Upon selection, the vulnerability level is recorded in the activities section.
![](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/660684b7e962aa9e8ff2cb24_523b6e0ac1-bff5ba71a23290474c87.png)
The colour of the debtor’s avatar will change to correspond with the selected vulnerability level, providing a visual cue of the debtor’s status.
![](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/660684b71e7a63c73d12e9c0_44b633dd7a-088dae9298d617e64b50.png)
Conclusion:
This feature empowers FinView users to tailor their approach based on the circumstances of the debtor, ensuring a more humane and effective debt collection process.
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