Assigning tasks to users in FinView's TicketDesk is straightforward and helps ensure your team is efficiently managing their workload. Here's a step-by-step guide on how to do this:
1. Select the task
From the task desk, select the ticket you want to reassign.
![Select the task](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/65fe7cd5ade23653a46c480e_qg%252FNvSDSdNeTQU4VhBURUnIWG0hSbx2%252FuTjaYcYodavgzenTCYbzJP%252FenaoLvsVgkkxqZS53Q69sQ_doc.png)
2. Click here
Once in the ticket, navigate to the 'Assigned to' section in the left hand panel. Click on the pencil icon next to the name.
![Click here](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/65fe7cd526a729a69c79c24d_qg%252FNvSDSdNeTQU4VhBURUnIWG0hSbx2%252FuTjaYcYodavgzenTCYbzJP%252FdrqWthE2BGhQPzY5Ui6L8i_doc.png)
3. Navigate to the user list
A new window will appear which will enable you to change the task owner. Click on the user, a drop down list will appear. You can either type in the name of the user, or scroll through the list.
![Navigate to the user list](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/65fe7cd5a03b1050db7fd859_qg%252FNvSDSdNeTQU4VhBURUnIWG0hSbx2%252FuTjaYcYodavgzenTCYbzJP%252Ftb43q1LRvBqiuskGLnk4JQ_doc.png)
4. Select the new user
Select the user you want the task to be assigned to. For this example, we have used Leroy Routes
![Select the new user](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/65fe7cd5240ecc3fd9f05a20_qg%252FNvSDSdNeTQU4VhBURUnIWG0hSbx2%252FuTjaYcYodavgzenTCYbzJP%252FmUn93JcnFnMx5q5JzA8LXo_doc.png)
5. Check the new ticket owner
As soon as you have selected the name, the task will be automatically assigned to the new user. If you make a mistake, you can also repeat this procedure.
![Check the new ticket owner](https://cdn.prod.website-files.com/65b26e74112d4525e7f46e4a/65fe7cd51f6d31ef6c3b2ba2_qg%252FNvSDSdNeTQU4VhBURUnIWG0hSbx2%252FuTjaYcYodavgzenTCYbzJP%252F32hzaPXhFevVRmhVbFnbZb_doc.png)
This guide covered the steps to assign a ticket to another user in FinView. By following these instructions, you can easily transfer ticket ownership and streamline your ticket management process.